Terms & Policies
Privacy Policy
Last Updated: 17 July 2026
1. Data Controller
The data controller responsible for the processing of personal data collected through this website is VectronovaDynamics, located at Calle López de Hoyos 387, 1 Izquierda, Madrid, Spain. For any inquiries regarding data protection, you may contact us at [email protected].
2. Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name, username, or similar identifier.
- Contact Data: Email address, telephone number, and postal address.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
- Communication Data: Any correspondence you send to us via forms, email, or telephone.
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679:
- Consent: Where you have given explicit consent for one or more specific purposes (e.g., subscribing to communications).
- Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.
- Legitimate Interest: Where processing is necessary for the purposes of the legitimate interests pursued by VectronovaDynamics, provided such interests are not overridden by your fundamental rights.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which VectronovaDynamics is subject.
4. Purpose of Processing
Your personal data is collected and processed for the following purposes:
- To respond to your inquiries and provide the services you have requested.
- To manage our contractual relationship with you.
- To improve our website, services, and user experience.
- To comply with legal and regulatory obligations.
- To communicate with you about updates, offers, and services that may be of interest, where you have opted in to receive such communications.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.
6. Your Rights
Under the GDPR, you have the following rights in relation to your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data based on legitimate interests.
- Right to Withdraw Consent: Where we rely on consent as the legal basis for processing, you may withdraw consent at any time.
7. Data Security
VectronovaDynamics implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and incident response procedures. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. International Transfers
If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with the GDPR.
9. Contact
For any questions or requests regarding this Privacy Policy or your personal data, please contact:
VectronovaDynamics
Calle López de Hoyos 387, 1 Izquierda
Madrid, Spain
Email: [email protected]
Refund Policy
Last Updated: 17 July 2026
1. General Policy
At VectronovaDynamics, we are committed to delivering high-quality digital services. Due to the bespoke nature of our work, refunds are evaluated on a case-by-case basis in accordance with the terms outlined below.
2. Eligibility for Refund
You may be eligible for a full or partial refund under the following circumstances:
- The project has not yet commenced, and the cancellation request is received in writing within 14 calendar days of payment.
- VectronovaDynamics fails to deliver the agreed-upon scope of work within the timeframe specified in the contract, and no extension has been mutually agreed upon.
- The delivered work materially deviates from the specifications outlined in the project agreement, and reasonable revision requests have not been addressed within 30 calendar days.
3. Non-Refundable Items
The following are not eligible for refunds:
- Work that has been approved and delivered in accordance with the project specifications.
- Third-party costs incurred on your behalf (e.g., domain registrations, hosting fees, stock assets, licensing fees).
- Services rendered under a completed milestone that have been accepted in writing.
- Change-of-mind cancellations after work has commenced beyond the initial consultation phase.
4. Requesting a Refund
To request a refund, please submit a written request to [email protected], including your project reference, a description of the issue, and any supporting documentation. We will review your request within 10 business days and respond with a resolution.
5. Dispute Resolution
If you are dissatisfied with the resolution of your refund request, you have the right to escalate the matter through the applicable dispute resolution mechanisms under Spanish consumer protection law and EU Directive 2013/11/EU on alternative dispute resolution for consumer disputes.
6. Contact
For refund inquiries, please contact:
VectronovaDynamics
Calle López de Hoyos 387, 1 Izquierda
Madrid, Spain
Email: [email protected]
Terms of Service
Last Updated: 17 July 2026
1. Acceptance of Terms
By accessing and using the services provided by VectronovaDynamics (hereinafter referred to as "the Company"), located at Calle López de Hoyos 387, 1 Izquierda, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.
2. Scope of Services
VectronovaDynamics provides digital studio services including but not limited to brand identity design, web development, UI/UX design, motion graphics, SEO optimisation, and cloud infrastructure deployment. The specific scope, deliverables, timelines, and pricing for each project will be defined in a separate written agreement or proposal accepted by both parties.
3. Client Obligations
The client agrees to:
- Provide accurate, complete, and timely information necessary for the execution of the project.
- Respond to requests for feedback or approval within the agreed-upon review periods.
- Ensure they have the legal right to provide any materials, content, or assets submitted to VectronovaDynamics.
- Make payments in accordance with the payment schedule outlined in the project agreement.
4. Intellectual Property
Unless otherwise agreed in writing:
- All intellectual property rights in the work produced by VectronovaDynamics shall transfer to the client upon receipt of full payment for the relevant deliverables.
- VectronovaDynamics retains the right to display completed work in its portfolio and marketing materials unless the client requests otherwise in writing.
- The client warrants that any materials provided to VectronovaDynamics do not infringe upon the intellectual property rights of any third party.
5. Payment Terms
- Invoices are payable within 14 calendar days of issue unless otherwise agreed in writing.
- Projects may require an upfront deposit of 30-50% before work commences, as specified in the project agreement.
- Late payments may incur interest at a rate of 8% per annum above the European Central Bank base rate, in accordance with EU Directive 2011/7/EU on late payments in commercial transactions.
- VectronovaDynamics reserves the right to suspend work on a project if payments are not received within the agreed timeframe.
6. Limitation of Liability
To the maximum extent permitted by applicable law:
- VectronovaDynamics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use our services.
- The total liability of VectronovaDynamics for any claims arising from a project shall not exceed the total fees paid by the client for that specific project.
- VectronovaDynamics is not responsible for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, government actions, or internet disruptions.
7. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of a project. This obligation survives the termination of the contractual relationship for a period of two (2) years.
8. Termination
Either party may terminate a project agreement with 14 calendar days' written notice. In the event of termination:
- The client shall pay for all work completed up to the date of termination.
- VectronovaDynamics shall deliver all completed work product to the client within 10 business days of the termination date.
- Any outstanding deposits shall be refunded for work not yet commenced.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Spain and, where applicable, the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.
10. Changes to These Terms
VectronovaDynamics reserves the right to modify these Terms of Service at any time. Changes will take effect upon posting on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the revised terms.
11. Contact
For any questions regarding these Terms of Service, please contact:
VectronovaDynamics
Calle López de Hoyos 387, 1 Izquierda
Madrid, Spain
Email: [email protected]